What do I get as a part of my monthly subscription?

Radio Websites is a fully managed, hosted and supported subscription service. There’s no need to build and own your own site – our low, monthly subscription fee is all it takes to access this world-class platform, and take advantage of our rich feature set, constant development, hosting, and support.

When you subscribe to our platform, you get access to the latest features without ever paying by the hour for a developer.

You receive a WordPress site, hosted and supported by Media Realm, with access to the features outlined in your selected plan.

What do I not get as a part of my plan?

Radio Websites is a fully managed, hosted and supported subscription service. As such, you do not get phone support, access to the source code or files of your site, full administrator access to WordPress, access to install your own plugins/themes, or anything else not outlined in the pricing plan.

Are there any setup fees?

We do not charge any setup fees, unless we specifically supply you with a quote for customisation or content migration.

Why can’t I host this site myself?

To ensure we deliver the best possible product, we have decided to only offer Radio Websites as a hosted SaaS solution. This allows us to continue to develop the product, and provide you with a well supported solution. You don’t need to worry about WordPress updates, plugin conflicts, security patches, backups, or anything else like that.

Radio Websites is a fully managed, hosted and supported subscription service. There’s no need to build and own your own site – our low, monthly subscription fee is all it takes to access this world-class platform, and take advantage of our rich feature set, constant development, hosting, and support.

When you subscribe to our platform, you get access to the latest features without ever paying by the hour for a developer.

Why can’t I install my own themes and plugins?

We have designed this platform as a turn-key solution, with everything we think you’ll need for your radio station website. Installing your own plugins would negatively impact the reliability, stability, security, and look and feel of your site. It also makes it difficult for us to provide support to a standard we are comfortable with. If you want to create your own site with your own themes and plugins, the Radio Website Platform is not for you. You may instead be interested in our Custom Development services.

What about backups?

We take daily backups, and store them with AWS S3. In the event of a catastrophe, we can restore your site to yesterday’s version.

Can I get a copy of my backup?

If you wish to move away from the Radio Website Platform, we can supply a copy of your Uploads directory and an export of all Posts in WordPress XML file. This is available on request, and will be compatible as an import to another WordPress site. We can’t provide a backup of the site’s software or source code.

Do you take feature requests?

We consider all user feedback, and prioritise changes that will be of greatest benefit to the entire community of Radio Website Platform users. Many of our features are a direct result of feedback from our stations. We cannot guarantee we will implement every request, but we always listen.

Is there a lock-in contract?

You can leave at any time, and we will cancel your service from the next month. If you have pre-paid, we are unable to refund any pre-paid period.

How often can I expect updates?

We monitor for security and bug fixes in WordPress core & plugins daily.

Feature updates to our platform are constantly a work in progress, and deployed gradually as new features are finished. We roll out updates to our ‘early adopter’ sites first, before completing a roll-out to the rest of the network.

We generally provide a detailed list of changes every 1-3 months, depending on the size and style of feature changes.